Services

Beacon, Canvas, Blackbaud SIS, Directory, My NCSSM

  • BEACON NCID unlocks, password resets,
  • Canvas course creation and support,
  • Blackbaud SIS support, access management, and reporting
  • Directory profile creation, contact information updates, My NCSSM bookmark creation


Computers & Printers

  • Desktop and laptop distribution
  • Inventory management
  • Printing


File Storage & Servers

  • Google Drive and Team Drive support
  • W and P Drive administration
  • Database administration
  • Data backup


Google Apps (G Suite) & Reservation Management

  • G Suite training and support
  • Google Groups creation and management
  • Room and vehicle reservation management (Google Calendar)


NCSSM Accounts

  • Account creation and permissions management
  • Unlocks and password resets
  • My NCSSM account creation
  • Blackbaud SIS account creation

Software

  • Classroom instructional software
  • Productivity software
  • Software procurement and support


Telecommunications, VoIP

  • Voice over IP phone (VoIP) management and support
  • Videoconferencing support (Meet and Zoom)


Websites

  • Website creation
  • Google Site creation and support


Wi-Fi, Networking

  • Wireless network access for community and guests
  • Wired networking for faculty and staff
  • Overarching network infrastructure development and support


Information Security

  • Network monitoring
  • Security training and notifications
  • Firewall management
  • Virtual Private Network (VPN) support